enterprise-process
Step One : Bill of Materials (BOM) Validation
For each cell phone model, we conduct a comprehensive Bill of Materials (BOM) review. Having the ability to evaluate the BOM provided by the customer helps to minimize the communication of technical standard errors and reduces engineering waste due to duplicate development.
If the customer fails to provide a complete BOM, Luo Yi can work closely with the customer’s technical team to clarify key material standards to ensure a smooth and seamless supply chain.

Step Two : Inspection Criteria (IC) Documentation Confirmation
Prior to the formal quotation, Luo Yi will pre-define and document the quality inspection process and key inspection criteria. The standards need to be fully communicated and confirmed with the customer to ensure that both parties have a unified understanding of product consistency and qualification conditions.
This effectively avoids rework or return problems caused by small differences in standards, and reduces ineffective wastage in the production process. Even if the customer confirms the inspection standard later, we will complete the final alignment before official delivery to ensure the stability and efficiency of the supply chain.

Step Three: Luo yi Quote
Upon confirmation of inspection criteria, Luo Yi provides a formal quotation with price estimates, stock quantities and delivery dates. All quotations come with an expiration date to allow for changes due to normal market fluctuations.

Step Four : Purchase order (PO) placement
After the customer has agreed with us and confirmed all the details, a formal Purchase Order (PO) needs to be placed. This action is a key step in activating the supply chain process.

Step Five: PO Audit and Supply Plan Confirmation
Luo Yi’s dedicated account manager will review the purchase order line items and work with the project management team to develop a realistic delivery plan.
All elements, including component configurations, quality verification mechanisms, inventory availability and packaging methods, are carefully evaluated. Once confirmed, a clear delivery schedule will be provided and the order fulfillment process will be initiated upon customer confirmation.

Step Six: Implementation and delivery
Throughout the supply cycle, customers will be continuously serviced by a designated account manager who is responsible for coordinating forecasts, order progress and weekly feedback to ensure that every batch of material is delivered on time and efficiently.

Step Seven: Post-delivery support
Each customer is assigned an exclusive after-sales coordinator who is responsible for systematizing the RMA (Returned Goods) process. We employ a closed-loop corrective mechanism that analyzes the source of potential problems, isolates defective inventory, and assists in optimizing quality standards to reduce overall operational risk.
Luo Yi is not a speculative supplier and we refuse to profit from short-term market fluctuations. We adhere to the concept of long-term cooperation, and through a comprehensive post-delivery support mechanism, we establish a robust supply system with self-optimization capabilities for our customers, so that the cooperation can be truly win-win.

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